Grievance Redressal

1. How to raise a grievance

Email grievance@campusedux.app with:

• The registered email address or mobile number on your CampusEduX account, so we can locate it.
• A clear description of the issue and what outcome you are looking for.
• Any order ID, screenshot, listing link or other detail that helps us investigate.
• For a data-protection complaint, say that it concerns your personal data so we route it to the Grievance Officer.

2. Grievance Officer

In line with Indian law, complaints — including complaints about the processing of your personal data — can be addressed to our Grievance Officer:

Name: [GRIEVANCE OFFICER NAME]

Email: grievance@campusedux.app

Postal address: [REGISTERED BUSINESS ADDRESS]

3. Acknowledgement and resolution timeline

• We aim to acknowledge every grievance within 3 business days of receiving it.
• We aim to resolve grievances within 30 days, in line with Indian law. Complex cases that need more time will be updated with a reason and an expected date.
• Requests to access or correct your personal data, and account-deletion requests, are handled as described in the Privacy Policy and the Delete Account page.

4. If you are not satisfied

• For a personal-data complaint that we have not resolved to your satisfaction, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
• For a purchase or refund dispute, you may also use the consumer grievance mechanisms available in India, and the dispute process of the payment provider, Razorpay Software Private Limited.
• Nothing here limits any right you have under applicable law.

5. Other contacts

• Privacy and account data: privacy@campusedux.app
• Support, billing and refunds: support@campusedux.app
• Legal notices and copyright: legal@campusedux.app
• Operator: CampusEduX — an individual operating under the unregistered trading name “CampusEduX” in India
• Website: https://campusedux.app