Refund & Cancellation Policy

1. How to request a refund

Email support@campusedux.app from your registered email address within 7 days of the transaction. Include your registered mobile number, the order ID (visible in Purchase History), the amount, and the reason.

We aim to acknowledge within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days; your bank or card issuer may take additional time to reflect it.

2. Failed and duplicate payments

• If money is deducted but the order fails or no entitlement is granted, the payment gateway usually auto-reverses it within 5–7 business days. If it does not, contact support@campusedux.app with the order ID and we will reconcile and refund the confirmed amount.
• If you are charged more than once for the same item due to a technical error, the extra charge(s) will be refunded in full on verification.

3. Paid but product unavailable

If your payment succeeds but the purchased project or benefit cannot be delivered, you may choose a full refund of that item or, where possible, an equivalent replacement.

4. Marketplace projects (digital goods)

• Projects are digital products delivered instantly. Once the project files have been downloaded or accessed, the purchase is generally non-refundable, because the digital goods cannot be returned.
• Before download, a refund may be granted within 7 days if the project is materially not as described or is technically broken and we cannot fix it in reasonable time.
• "I changed my mind", "bought the wrong project" or "found it cheaper elsewhere" are not grounds for a refund after download.

5. Custom Project tokens

The Custom Project token amount (Academic ₹1,500 / Personal ₹3,000 / Business ₹6,000) is non-refundable once the request is submitted, because it reserves scoping and planning work. If we are unable to take up your request at all, the token is refunded in full. If a project is cancelled after work has started, any refund is pro-rated for work not yet done, at our reasonable assessment.

6. Premium subscriptions

• You can cancel Premium anytime from the app. Cancellation stops the next renewal; access continues until the end of the current paid period. Part-used periods are not refunded.
• If you cancel within 7 days of a charge and have not meaningfully used Premium-only benefits, contact support@campusedux.app for a full refund of that charge.
• Renewal charges are not refunded after the new period has started unless required by law.

7. Wallet top-ups

• Money you add to the wallet can be refunded to the original payment method while it is still unspent. Email support@campusedux.app with the top-up order ID.
• Amounts already spent on projects, Premium or other items are governed by the rules for those items.
• Referral rewards and other promotional credits are not cash, are not refundable or withdrawable except as the referral rules allow, and may expire or be reversed if linked to abuse.

8. Withdrawals

Wallet withdrawal requests (where enabled) are paid to the UPI ID you provide, usually within 3–5 business days, subject to verification. A withdrawal cannot exceed your available balance. We may decline or reverse a withdrawal linked to fraud, chargebacks or policy violations.

9. Non-refundable items

• Downloaded/accessed digital project files (except where materially defective).
• Submitted Custom Project tokens (except where we cannot take up the request).
• Part-used Premium periods.
• Promotional or referral credits.

10. Payment gateway issues and chargebacks

Payment authorisation, fraud checks and settlement are handled by Razorpay Software Private Limited. If you believe a charge is wrong, contact support@campusedux.app first so we can resolve it quickly. Raising a chargeback without contacting us may lead to your account being suspended pending investigation; if a chargeback is later found to be invalid, the corresponding entitlement may be revoked.

11. Changes to this policy

We may update this policy. The version and effective date are shown at the top of this document. The rules in force at the time of your transaction apply to that transaction. Statutory rights you have under Indian consumer law are not affected.

12. Contact

• Refunds and billing: support@campusedux.app
• Escalation: grievance@campusedux.app